Products FAQs
If your item arrives damaged or you experience any issue, please contact us as soon as possible. We’ll do our best to resolve it quickly and ensure you’re satisfied.
Our pieces are made from 925 sterling silver, which is generally suitable for sensitive skin. However, if you have specific allergies, we recommend checking with us before purchasing.
Cubic zirconia is known for its brilliance and clarity. With proper care, your Péché Atelier piece will maintain its sparkle for a long time.
Each Péché Atelier piece is carefully prepared in our UK atelier. Processing time typically takes between 5–14 business days, as some items are made to order if not currently in stock. Shipping time will be calculated separately depending on your location.
Absolutely. 925 sterling silver is known for its durability and timeless appeal, making it perfect for everyday elegance when properly cared for.
All Péché Atelier pieces are crafted exclusively from 925 sterling silver and high-quality cubic zirconia. We focus on creating refined designs with lasting brilliance.
Yes, we ship worldwide. Shipping rates and delivery times are calculated at checkout.
We recommend using a ring you already own as a reference or consulting a sizing guide. You can also visit our blog, where we provide a detailed ring size guide to help you find the perfect fit. If you’re still unsure, feel free to contact us — we’ll be happy to assist you.
We recommend keeping your pieces dry and storing them in a soft pouch. Avoid contact with water, perfumes, and chemicals, and gently polish with a soft cloth when needed. For more detailed guidance, you can also visit our blog, where we share tips on how to properly care for and preserve your jewelry.
Shippping & Returns FAQs
We accept the following secure payment methods at checkout:
- Major credit and debit cards: Visa, Mastercard, American Express
- PayPal
- Apple Pay and Google Pay (for faster checkout)
All payments are processed securely through trusted providers.
Yes, we offer international shipping to many countries. Shipping costs and delivery times may vary depending on your location. Please refer to our shipping policy or contact our customer service team for more information.
We currently ship to:
- United Kingdom
- All European countries (including Romania, Moldova, and the EU)
- United States (USA)
- Canada
- And many other countries
Once your order is prepared and dispatched from our UK atelier, you will receive a dispatch confirmation email containing your tracking number.
You can also track your order at any time directly on our website:
- Log into your account on pecheatelier.com
- Go to “My Orders” or “Order History”
- Click on the “Track Your Order” button or link next to your order
Tracking information is usually available within 24 hours after dispatch.
If you haven’t received your tracking email or experience any issues with tracking, please contact us at contact@pecheatelier.com with your order number and we will assist you promptly.
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If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form below.

